User Agreement for EliteHost Solutions LLC

Welcome to EliteHost Solutions LLC! This User Agreement (the “Agreement”) sets forth the terms and conditions under which you, as a user, access and use the services and products provided by EliteHost Solutions LLC (“we”, “us”, or “our”). By accessing or using our services, you agree to be bound by this Agreement, our Privacy Policy, and any other policies or terms referenced herein. If you do not agree with any part of this Agreement, you must immediately discontinue your use of our services.

1. Acceptance of Terms

By using the services provided by EliteHost Solutions LLC, you acknowledge that you have read, understood, and agree to comply with this User Agreement. If you are using our services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to this Agreement.

This Agreement is subject to change. Any updates or changes will be reflected on our website, and the updated version will be available for review. It is your responsibility to review this Agreement periodically.

2. Account Registration

To use certain services, you may need to create an account with EliteHost Solutions LLC. When registering, you must provide accurate and up-to-date information. It is your responsibility to keep your account information, including your password and username, confidential and secure. You agree to notify us immediately if you suspect any unauthorized access to your account.

You must be at least 18 years old to register for an account with EliteHost Solutions LLC. If you are under 18, you may only use our services with the consent and supervision of a parent or guardian.

3. Services Provided

EliteHost Solutions LLC provides a variety of services, including but not limited to:

• Web Hosting Services (Shared Hosting, VPS Hosting, Dedicated Hosting, Cloud Hosting)
• Domain Registration Services
• SSL Certificates
• Website Development and Design Services

The specific services you have purchased or subscribed to will be outlined in your order form or service agreement. Our services are subject to availability, and we reserve the right to modify or discontinue services at our discretion.

4. Payment Terms

By purchasing any services or products from EliteHost Solutions LLC, you agree to pay all applicable fees, including setup fees, recurring charges, and taxes, as specified during the checkout process. You agree to make payments according to the billing cycle associated with your account (monthly, quarterly, annually, etc.).

Payments must be made in full by the due date to avoid suspension or termination of services. You may be charged for late payments, and we may suspend or discontinue your services if payments are not received in a timely manner. Payments will be processed using third-party payment processors, and by providing payment information, you authorize us to charge your account for the services rendered.

5. Refund Policy

We offer a 30-day money-back guarantee for certain services, such as shared hosting, as detailed on our website. Refunds are typically processed within 10 business days of approval. However, please note that certain services, including but not limited to domain registration, dedicated hosting, and some add-ons, are non-refundable.

Refunds will not be issued for accounts that have violated our terms of service, including for actions that result in service suspension or termination due to misconduct.

6. User Responsibilities

As a user of EliteHost Solutions LLC services, you agree to:

• Comply with all applicable laws and regulations while using our services.
• Maintain the security and confidentiality of your account credentials.
• Use our services only for lawful purposes and refrain from engaging in activities that could harm our systems or disrupt the service for others.
• Not engage in any activity that could be considered fraudulent, illegal, or damaging to our reputation.

Failure to comply with these responsibilities may result in the suspension or termination of your account.

7. Prohibited Use of Services

You are prohibited from using our services to:

• Host, distribute, or transmit illegal content, including but not limited to copyrighted materials, hate speech, or harmful software.
• Engage in spamming, phishing, or any form of unsolicited communication.
• Use the services to engage in hacking, cyberattacks, or other activities that disrupt or damage our infrastructure or other users’ services.
• Violate the intellectual property rights of others.
• Overload our systems by consuming excessive bandwidth or server resources.

We reserve the right to suspend or terminate your services immediately if you engage in any prohibited activities.

8. Security and Privacy

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal and financial information. However, you acknowledge that no system is completely secure, and we cannot guarantee the absolute security of your data.

You are responsible for safeguarding your own account credentials and for ensuring that your website or services comply with applicable privacy and data protection laws.

For more detailed information on how we handle your personal data, please refer to our Privacy Policy.

9. Service Availability and Uptime

EliteHost Solutions LLC aims to provide high-quality and reliable hosting services. We guarantee a 99.9% uptime for our hosting services, excluding scheduled maintenance, force majeure events, or other factors outside of our control. We will make reasonable efforts to minimize any downtime and notify you in advance of any scheduled maintenance.

In the event of prolonged downtime due to issues on our end, we may offer compensation, such as account credits, in accordance with our service level agreements (SLAs).

10. Termination of Services

You may terminate your account at any time by submitting a cancellation request through our support channels. Please note that cancellations are subject to our Refund Policy.

We reserve the right to suspend or terminate your account if you breach any of the terms outlined in this Agreement. If your account is terminated due to violation of these terms, no refund will be provided.

Upon termination, you are required to stop using our services, and all associated data will be deleted from our servers unless otherwise specified in writing.

11. Indemnification

You agree to indemnify and hold harmless EliteHost Solutions LLC, its affiliates, employees, contractors, and agents from any and all claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from your use of our services, your violation of this Agreement, or any third-party claims resulting from your actions.

12. Limitation of Liability

EliteHost Solutions LLC is not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total liability for any claim or damage related to your use of our services will be limited to the amount you paid for the service during the 12 months preceding the event giving rise to the claim.

13. Intellectual Property

All content, services, software, and materials provided by EliteHost Solutions LLC, including but not limited to the website, logos, and proprietary software, are owned by us and protected by intellectual property laws. You may not copy, reproduce, or distribute any of our proprietary content without our prior written consent.

By using our services, you grant us a worldwide, royalty-free license to use your content for the purpose of providing services as outlined in this Agreement.

14. Modifications to This Agreement

EliteHost Solutions LLC reserves the right to modify or amend this User Agreement at any time. We will notify you of any material changes by posting an updated version on our website, and the updated version will be effective as of the “Effective Date” posted at the top of this Agreement.

By continuing to use our services after such modifications, you agree to the revised terms.

15. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the state of Kentucky, United States. Any disputes arising from this Agreement will be resolved through binding arbitration in Richmond, Kentucky, under the rules of the American Arbitration Association (AAA).

16. Contact Information

For any questions or concerns regarding this User Agreement, or if you need support, please contact us at:

EliteHost Solutions LLC
212 N. 2nd St. STE 100
Richmond, KY 40475
📞 +1 859-243-8567
📧 contact@elitehostsolutions.com
🌐 www.elitehostsolutions.com

By using our website and services, you confirm that you have read and understood this User Agreement and agree to comply with its terms.