Refund Policy for EliteHost Solutions LLC

At EliteHost Solutions LLC, we strive to offer exceptional services and support to all our customers. However, we understand that there may be situations where you are not completely satisfied with your purchase or service. This Refund Policy outlines the circumstances under which we offer refunds, as well as the steps to request a refund. By using our services or making a purchase, you agree to the terms of this policy.

1. General Refund Policy Overview

EliteHost Solutions LLC offers various services, including web hosting, domain registration, and website development, among others. We aim to provide high-quality services to our customers. However, in the case of dissatisfaction with any service, we do offer a refund subject to the terms set forth in this Refund Policy.

Refund requests are assessed on a case-by-case basis, and eligibility depends on the type of service or product purchased and the terms associated with it. Certain services, especially those that are used immediately (e.g., domain registration or certain software products), may not be eligible for a refund.

2. Eligibility for Refunds

Refund eligibility is based on the service purchased, its usage, and the specific terms outlined at the time of purchase. Below are the general conditions under which refunds are eligible:

2.1 Web Hosting Services

We offer a 30-day money-back guarantee for web hosting services. If you are not satisfied with your web hosting service for any reason, you can request a full refund within the first 30 days from the date of purchase. To qualify for a refund:

• You must request the refund within 30 days of your initial purchase or renewal date.
• Refunds will not be issued for hosting services after the 30-day period has passed.
• Refund requests must be submitted in writing to our support team via email or our customer support portal.

Please note that refunds will only be issued to the original payment method, and any third-party transaction fees (such as payment processing fees or bank fees) may not be refunded.

2.2 Domain Registration

Domain registration services are generally non-refundable. This is due to the fact that once a domain is registered, it is effectively transferred to your ownership, and we are unable to reverse this process. However, if you have registered a domain by mistake and have not yet used it, we may offer a partial refund, depending on the circumstances and the registrar’s policy.

For domains transferred from another registrar or if you made a typographical error during registration, we suggest contacting our support team as soon as possible to discuss the options available.

2.3 Website Development Services

Refunds for website development services are handled on a case-by-case basis. If you are dissatisfied with the outcome of a website design or development project, we will make every effort to resolve the issue by offering revisions or adjustments as per the terms agreed upon at the time of purchase.

If we are unable to resolve the issue to your satisfaction, a refund may be considered based on the stage of the development process:

• Before work commences: You may be eligible for a full refund if no work has been started on the project.
• After work has commenced: Refunds will depend on the amount of work completed. Partial refunds may be issued based on the work completed at the time of cancellation.

Refund requests must be submitted within 30 days of the purchase date for website development services.

2.4 Additional Services (e.g., SSL Certificates, Add-ons)

For additional services such as SSL certificates, website add-ons, or other purchased services, the refund policy depends on the specific product or service. In general, if the service has been used or activated, it is not eligible for a refund. If the service has not yet been activated, you may be eligible for a refund within 30 days of purchase.

3. Refund Process

To request a refund, please follow the steps outlined below:

3.1 Contact Our Support Team

All refund requests must be submitted in writing. You can contact us via email at contact@elitehostsolutions.com or submit a ticket through our customer support portal. Please include the following information in your refund request:

• Your name and contact information
• The service or product you are requesting a refund for
• The date of purchase
• A brief explanation of why you are requesting a refund

3.2 Assessment of Refund Request

Once we receive your refund request, our support team will assess your eligibility based on the terms outlined in this Refund Policy. We may request additional information from you to process your refund, such as screenshots or logs to verify the issue you encountered with the service.

Refunds for services like hosting will typically be processed within 5-10 business days after we have reviewed your request. For domain registrations and other non-refundable services, a refund may not be possible, but we will inform you of the available options.

3.3 Refund Approval or Denial

We reserve the right to approve or deny a refund request based on the circumstances of your request. If your refund is approved, it will be processed to the original payment method. Please note that third-party transaction fees (such as PayPal or credit card processing fees) may not be refundable.

If your refund request is denied, we will explain the reason for the denial and offer alternative solutions, such as service adjustments or technical support.

4. Non-Refundable Items

The following items and services are not eligible for a refund:

• Domain name registration fees: As stated earlier, domain registration is generally non-refundable.
• Renewals: If you have renewed a service (such as hosting or a domain) after the initial period, the renewal fees are non-refundable.
• Any services that have been used or activated: For example, SSL certificates or software licenses that have been activated are non-refundable.
• Custom website development projects: If the project is beyond the early design stages or if significant work has been completed, refunds may not be available.
• Third-party services: Services provided by third-party vendors (e.g., external software or services) are subject to their own refund policies. We cannot provide refunds for these services.

5. Termination of Services

If you cancel a service or request a refund, we may suspend or terminate access to that service immediately upon approval of your refund. You may lose access to any data, content, or services associated with that account. It is your responsibility to back up any data before canceling your service.

6. Refund Policy Changes

EliteHost Solutions LLC reserves the right to update or change this Refund Policy at any time. We will post the updated policy on our website, and the revised version will take effect immediately upon posting. It is your responsibility to review this Refund Policy periodically to stay informed of any changes.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, or if you would like to request a refund, please contact us at:

EliteHost Solutions LLC
212 N. 2nd St. STE 100
Richmond, KY 40475
📞 +1 859-243-8567
📧 contact@elitehostsolutions.com
🌐 www.elitehostsolutions.com

By using our services or making a purchase, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.